ok...there is usually a solution to this but unfortunately it may require one of those HUMANS at the LS office to help you!

While they claim to work really hard I have my doubts...but anyway, here's the link to contact one of them.

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You can also try this page for an automated response, but if nothing comes through within 5 minutes then contact support instead.

(Check your spam/junk folder as sometimes our emails end up there!)

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Please note your account details will only be given out if they are 110% sure it's really your account. For your own privacy and security we will not confirm, or deny, any of the information you give us...!

Sometimes it can take just a few minutes, or it can be several days before we can reunite you with your account.

This is not us taking our time... as we can usually find an account within a minute or two, but we have a secure system in place to protect your account from unauthorised access.

Your privacy and security comes first so we make no apologises for being careful!

Give us all the information you have and we will do our very best to help you.